Effective customer communication for insurance companies. More essential than ever before in a post-pandemic world
At last, there are tentative signs in some countries that the worst days of Covid-19 could be behind us. Restrictions on personal freedoms are certainly becoming less onerous and people are slowly moving in the general direction of previous norms.
Building customer retention in insurance through personalised customer communication
For decades, insurers have known that it’s generally more profitable to allocate funds to retaining existing customers than to acquiring new ones.