Insight Library
Insurance companies: Are you keeping too quiet to keep your customers happy?
Let’s face it. People don’t enjoy paying insurance premiums. For protection insurance – such as term life, critical illness or accident cover, they clearly see their money going out each month or year. But it’s so easy for them to overlook the value they get in return for that money.
Insurance companies: An unexpected way to delight your agents and intermediaries – whilst boosting sales and customer retention
After a customer is introduced to an insurance company by an intermediary, such as an agent, broker or IFA, – what are the roles of the company and the intermediary in managing communications with that customer?
A proven way to boost customer retention – that insurance companies often overlook
It’s often said that the key to every successful relationship is good communication. And that certainly includes relationships between companies and their customers.
Insurance Companies: Are you missing out on profitable sales by ignoring the diamonds on your own doorstep?
It’s widely agreed that selling again to an existing customer is usually much easier and more profitable than finding and selling to a new customer.
How insurance companies can boost sales and profits… through better customer communication
In today’s “always on” world, it’s perhaps surprising that there’s still an industry where customers are keen to receive more communication and information from the companies they deal with.
How Riverside works with global reinsurers to increase the embedded value of insurers’ existing portfolios
Riverside specialises in increasing the value of existing life and health portfolios and is now active in more than 30 countries. Riverside offers additional benefits using proven customer communication techniques that deliver high returns in terms of new policies sold and improved retention on existing policies.
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