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Insight Library

Articles White Papers Riverside Guides

January 8, 2019,

Bill Gilbert, Executive Director, Riverside

Insurance companies: Could you reduce policy lapse rates by 12%-30% through customer communication?

It’s often said that the key to every successful relationship is good communication. And that certainly includes relationships between companies and their customers.

November 13, 2018,

Bill Gilbert, Executive Director, Riverside

Insurers: In the digital age, effective customer communication can be even more profitable than before

Relevant, personalised communication with existing customers can be highly profitable for insurance companies.

February 20, 2018,

Bill Gilbert, Executive Director, Riverside

Life insurers: Your existing customers are vital for long-term profitability

The latest “sigma” research report from Swiss Re* throws new light on the importance of existing customers for the long-term profits of life insurance companies.