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Insight Library

Articles White Papers Riverside Guides

April 4, 2017,

Bill Gilbert, Executive Director, Riverside

Insurance companies: An unexpected way to delight your agents and intermediaries – whilst boosting sales and customer retention

After a customer is introduced to an insurance company by an intermediary, such as an agent, broker or IFA, – what are the roles of the company and the intermediary in managing communications with that customer?

March 21, 2017,

Bill Gilbert, Executive Director, Riverside

A proven way to boost customer retention – that insurance companies often overlook

It’s often said that the key to every successful relationship is good communication. And that certainly includes relationships between companies and their customers.

March 7, 2017,

Bill Gilbert, Executive Director, Riverside

Insurance Companies: Are you missing out on profitable sales by ignoring the diamonds on your own doorstep?

It’s widely agreed that selling again to an existing customer is usually much easier and more profitable than finding and selling to a new customer.